Terms of Service

1. 📅 Booking & Payment

• Appointments are confirmed via text, email, or through our official platforms (e.g., Jobber).

• Payments are due on the day of service, unless otherwise agreed in writing.

• Deposits may be required for new clients or high-value detailing, commercial, or bundled services.

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2. 🔁 Cancellation & Rescheduling

• We require at least 24 hours’ notice to cancel or reschedule a booking.

• Same-day cancellations or no-shows may result in a fee of $25–$50, depending on the scope of work scheduled.

• Weather-related reschedules (e.g., power washing, car detailing) will be accommodated at no penalty.

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3. 🔐 Access & Safety

• Clients must ensure safe, accessible entry to the home or vehicle.

• All pets must be secured, and the work area should be clear of hazards such as broken glass, unstable furniture, or electrical risks.

• We reserve the right to decline or reschedule a service if the environment is unsafe or significantly differs from what was discussed during booking.

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4. 🧼 Satisfaction Guarantee

• If a part of your service was missed or unsatisfactory, please contact us within 24 hours. We’ll happily return for a touch-up at no extra cost.

• After 24 hours, additional visits may be billed as a follow-up or upgrade.

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5. 📋 Scope of Work & Fair Pricing

• All services are based on a pre-agreed scope of work and corresponding quote.

• Clients may not redefine or dictate additional tasks on-site unless formally added to the scope.

• Additional requests (e.g., cleaning inside appliances, baseboards, detailing upgrades, etc.) will be billed accordingly.

• Premier Shine reserves the right to adjust or decline service if work exceeds the original scope without agreement.

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✨ Our team works hard and deserves clear, fair expectations. Respecting scope = respecting the people doing the work.

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6. 📸 Photos & Portfolio Use

• With your permission, we may take before/after photos for training, marketing, or quality assurance purposes.

• No identifying information or personal belongings will ever be shown without consent.

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7. 💳 Late Payment Policy

• Invoices not paid within 48 hours of service may incur a $15 late fee.

• Ongoing late or missed payments may result in service suspension or account pause.

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8. 🧍🏽‍♂️ Privacy & Professional Conduct

• All client information is kept strictly confidential and is never sold or shared.

• We maintain a zero-tolerance policy for harassment, verbal abuse, or discriminatory language toward our staff.

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9. 🔧 Damage Policy

• While we take every precaution to protect your space and belongings, in rare cases of accidental damage, Premier Shine is insured and will assess any claim fairly.

• Claims must be reported within 24 hours of service.

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10. 🧽 Cleaning Supplies & Equipment

• We bring all necessary tools and eco-friendly products.

• If specific client-requested products or tools are required, please inform us at booking.

• For power washing or detailing services, access to water and/or electricity may be needed. This will be confirmed in advance.          .

11. 💼 Commercial Contracts

• Commercial cleaning clients may be subject to a minimum commitment term (typically 3 months) and must agree to site-specific scope of work terms.

• Contracts can be discussed and customized on a case-by-case basis.

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12. 🧾 Refunds

• Due to the labor and materials involved, we do not offer refunds once a service has been rendered.

• Instead, we offer a 24-hour Satisfaction Guarantee and follow-up resolution.

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13. 🎁 Referral Program & Gift Cards

• Referrals that result in a completed clean earn $25–$50 off your next service.

• Gift cards are available upon request and valid for up to 12 months.

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14. 📍 Service Areas

We proudly serve:
Ajax, Toronto, Scarborough, Vaughan, Pickering, Whitby, Markham, Oshawa, and the surrounding Greater Toronto Area.
Some outer zones may incur a travel fee, which will be disclosed in advance.

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⚖️ Final Note

Premier Shine is built on mutual respect, honest work, and clear expectations. We aim to offer luxury-level care with community-based service. These terms exist to protect that mission — for you, for our staff, and for the legacy we’re building.